Equipment Checkout
Aug 20, 2026
Equipment Checkout From time to time, you may need to use shared technology equipment for ministry or events. This article outlines how to properly check out, use, and return equipment so it remains available and in good...
Microsoft Teams
Aug 20, 2026
Microsoft Teams Overview Microsoft Teams is Crosspoint’s primary platform for internal communication and collaboration. It is used for chat, video meetings, file sharing, and team-based conversations across ministries an...
Lost Personal Device
Aug 20, 2026
Lost Personal Device If a personal device (phone, tablet, or laptop) that has access to Crosspoint systems is lost or stolen, immediate action is required to protect church data and your personal information. 1. Report i...
Use of Personal Devices for Work
Aug 20, 2026
Use of Personal Devices for Work Overview At times, employees may need to access Crosspoint systems using a personal device (phone, tablet, or computer). While this is permitted when necessary, it must be done in a way t...
Requesting IT Support via Email
Aug 20, 2026
Requesting IT Support via Email For all technology-related needs, the preferred method of communication is through email at itsupport@crosspoint.church . This ensures your request is properly tracked, prioritized, and re...
Confidentiality Expectations of Email
Aug 20, 2026
Confidentiality Expectations of Email Email is an official communication tool of Crosspoint Church and must be treated with the same level of confidentiality and care as any internal document, conversation, or record. Ev...
Event Technology Requests
Aug 20, 2026
Event Technology Requests To ensure every event is supported with excellence and consistency, all technology-related requests must be coordinated through the appropriate team and submitted with sufficient lead time. Wher...
Unauthorized Software Acquisition
Aug 20, 2026
Unauthorized Software Acquisition (Piracy) & Prohibited Tools To define, identify, and prohibit the use of unauthorized software acquisition methods—including torrenting, key generators, and related tools—across all ...
Recognizing Phishing Attempts
Aug 20, 2026
Recognizing Phishing Attempts Phishing is a fraudulent attempt to gain access to sensitive information—such as passwords, financial data, or internal systems—by pretending to be a trusted source. These attacks most commo...
Technology Purchasing
Aug 20, 2026
Technology Purchasing Technology purchases at Crosspoint are handled with intentionality to ensure alignment, stewardship, and long-term support. This process protects both your ministry and the organization as a whole. ...
Software Approval Process
Aug 20, 2026
Software Approval Process Purpose: To protect Crosspoint’s data, systems, and financial stewardship, all software must be reviewed and approved before use, especially before any purchase is made. Do Not Sign Up for Rando...
Technology: What Not to Do
Aug 20, 2026
Technology: What Not to Do Purpose: Protect Crosspoint systems, data, and people by clearly outlining actions that are not acceptable. 1. Do Not Share Passwords Passwords are personal credentials and must never be shared...
What Should Not Be Stored on Your Computer
Aug 20, 2026
...or attachments containing sensitive information Any document that is needed for team access or future reference Why This Matters Storing files locally creates risk: Data loss if a device is damaged, lost, or replac...
Why Church Files Should Not Be Stored in Personal Cloud Drives Overview Storing files only in a personal drive (such as a personal OneDrive, Dropbox, iCloud, or Google Drive) creates risk for both the individual and Cros...
Personal Files vs. Ministry Files vs. Organizational Records Purpose: To clearly define file types across Crosspoint Church and ensure all information is stored appropriately, securely, and in alignment with operational ...
AI-Generated Content Guidelines
Aug 20, 2026
AI-Generated Content Guidelines Artificial Intelligence (AI) tools can improve efficiency, creativity, and organization in ministry. These guidelines help ensure AI is used responsibly by staff and ministry leaders at Cr...
Compromised Password: What to Do
Aug 20, 2026
Compromised Password: What to Do If you suspect that any of your passwords have been compromised, you must act immediately. Required Action: Notify the IT Department or the Director of Operations without delay . Wh...
Microsoft 365 Multi-Factor Authentication (MFA) Setup Guide To protect your account and sensitive organizational data, all staff are required to enable Multi-Factor Authentication (MFA). Follow the steps below to set up ...
Crosspoint Phone Directory
Aug 20, 2026
Crosspoint Phone Directory It has come to our attention that some phones may not currently have access to the Remote Phone Book. Please take a moment to check your device and report if this feature is missing so we can a...
IT Support Contacts
Aug 20, 2026
IT Support Contacts When you experience any technical issue—whether it’s email, hardware, software, access, or security-related—please follow the process below to ensure timely and effective support. 1. Contact the IT Te...