Lost Personal Device – What to Do
If a personal device (phone, tablet, or laptop) that has access to Crosspoint systems is lost or stolen, immediate action is required to protect church data and your personal information.
1. Report it immediately
Notify the IT Team as soon as possible. If you cannot reach IT right away, contact the Director of Operations. Speed matters—early action can prevent unauthorized access.
2. Secure your accounts
From another device:
- Change your Crosspoint (Microsoft 365) password immediately
- Update passwords for any other accounts accessed on that device (email, banking, etc.)
- Revoke active sessions if possible (Microsoft account security settings)
3. Remote protection (if enabled)
If your device has remote management or tracking enabled:
- Initiate a remote lock or wipe
- Mark the device as lost through services like Apple Find My, Google Find My Device, or Microsoft tools
4. Monitor for unusual activity
Watch for:
- Unexpected login alerts
- Suspicious emails sent from your account
- Unauthorized file access or sharing
Report anything unusual right away.
5. IT follow-up
The IT Team may:
- Force sign-outs across systems
- Remove the device’s access to Crosspoint resources
- Assist with securing or restoring access on a replacement device
Key Principle
Any personal device used for work becomes a potential access point to church systems. Treat a lost device as a security incident, not just a misplaced item. Acting quickly protects both you and Crosspoint.