5.1.30 Requesting IT Support via Email
May 1, 2026
...es (computer, printer, phone, software) Access requests (accounts, permissions, systems) Equipment needs or concerns Suspected security issues (phishing, suspicious links, etc.) What to Include in Your Email To hel...
...d organizational work should always be stored in approved, organization-managed systems. What Happens When Files Live Only in Personal Drives Limited Access Files tied to one person’s account are not easily accessible to...
5.1.28 When an Employee Leaves
May 1, 2026
...considered organizational property. These items must remain within Crosspoint’s systems (OneDrive, SharePoint, and other approved platforms) upon an employee’s departure. Employees are welcome to retain copies of non-con...
5.1.27 Personal Files on Work Computers
May 1, 2026
...ey are minimal, appropriate, and do not interfere with work responsibilities or system performance . At the time of separation , all personal files must be promptly removed from the device. Crosspoint Church is not respo...
...umentation Donor and giving records Storage Location: Approved and secure systems (SharePoint or designated platforms only) Key Expectations: Access is restricted based on role Must follow retention and compl...
5.1.24 Clicked on a Bad Link
May 1, 2026
...ment. Quick reporting helps protect your account, your device, and Crosspoint’s systems. If there are any concerns after clicking the link, close the application you were using, shut down your computer, and wait for furt...
5.1.23 Recognizing Phishing Attempts
May 1, 2026
...access to sensitive information—such as passwords, financial data, or internal systems—by pretending to be a trusted source. These attacks most commonly occur through email, but can also come via text messages or phone...
...ation code Important Notes MFA is required for access to email, financial systems, and any sensitive data platforms Do not approve login requests you did not initiate If you receive an unexpected MFA prompt, deny i...
5.1.18 Multi Factor Authentication (MFA)
May 1, 2026
...ir identity using two or more authentication factors before gaining access to a system. This adds an additional layer of protection beyond a username and password. What are authentication factors? MFA typically includes...
5.1.17 Personal Password Compromise
May 1, 2026
...cure affected accounts Prevent unauthorized access Minimize potential damage to systems and data Protecting the integrity of our systems is a shared responsibility. Immediate communication is critical to maintainin...
5.1.16 Shared Device
May 1, 2026
...for clarity and accessibility Consistent file management supports better system performance, reduces storage costs, and ensures critical information remains accessible and secure.
5.1.14 Password Management
May 1, 2026
...Crosspoint Church are required to maintain secure password practices across all systems. A password management tool should be used to securely store credentials. While no standard platform is currently mandated, one will...
5.1.12 Microsoft SharePoint
May 1, 2026
...and access files from any device. It serves as our central document management system, ensuring that teams are working from the most current and accurate information. What SharePoint Is Used For Document Storage: A sing...
5.1.5 Personnel Files Storage Guidelines
May 1, 2026
...ff members store personnel files locally on computers or outside of approved HR systems. This standard exists to ensure: Proper confidentiality and protection of sensitive employee information Compliance with legal and r...
5.1.4 Telephone System Support
May 1, 2026
Telephone System Support If you are experiencing issues with your church-assigned phone (hardware, connectivity, voicemail, or system access), please contact the designated support lead: Primary Contact: Cindy Theriot –...
Shelby Financials Login System for New Employees For new employees who need access to the Shelby Financial Systems, contact the Accountant. Shelby access will be coordinated through the Operations Team to ensure the corr...
6.1.5 Risk Management Plan
May 1, 2026
...Risk Management Preventative Measures Preventative Measures HIPAA-compliant EHR system Secure billing platforms Password-protected devices Annual HIPAA training for staff Data Breach Response Notify leadership imm...
6.1.6 Campus Winterization SOP
Apr 28, 2026
...teps and provide sign-off. Qualified irrigation/fire protection vendors perform system blowout where required. 1. Irrigation / Sprinkler System Shutdown Schedule irrigation system seasonal shutoff; set controller to “OFF...
5.1.3 Video Footage Review and Access Guidelines
Apr 28, 2026
...e the isolated clip to secure storage or archive it within the video management system. Label the file with the child’s first and last name and the date of the incident. Restrictions Video footage is confidential securit...
5.1.1 AI Generated Guidelines
Apr 28, 2026
...or giving records / Staff or volunteer records 3. AI Tools Connected to Church Systems Require Approval AI tools that connect to church systems must be reviewed by Director of Operations and approve by IT. This includes...