6.1.10 Understanding Certificates of Insurance (COIs) for Church Vendors and Contractors
May 11, 2026
...r Church Vendors and Contractors A Certificate of Insurance (COI) is a document issued by an insurance company or broker that verifies a vendor, contractor, freelancer, or event provider carries active insurance coverage...
11.0.6 HIPPA Notice Acknowledgement
May 1, 2026
...opportunity for you to object, including: To help with public health and safety issues Public health: To prevent the spread of disease, assist in product recalls, and report adverse reactions to medication. Required by t...
...ollowing areas: Individual Counseling Anxiety Depression Trauma Life Transition Issues Anger Management Addiction Couples Counseling Communication Intimacy Conflict Management Betrayal Relational Dynamics Family C...
11.0.2 Insurance Billing Guidelines
May 1, 2026
...normal billing cycle. The reason for denial is identified, such as eligibility issues, coding errors, or missing authorization. Billing staff correct and resubmit claims when appropriate. When additional documentation i...
6.1.9 OSHA
May 1, 2026
...maintaining safe environments Reporting Safety Concerns If you observe a safety issue or potential hazard: Report it immediately to your supervisor or campus leadership Escalate urgent concerns directly to the Director o...
6.1.8 Busted Pipes
May 1, 2026
...ediately. Prevention Matters While not all situations can be avoided, many pipe issues are preventable: Keep building temperatures at safe levels (generally above 55°F during cold weather) Allow faucets to drip during ex...
5.1.43 Technology
May 1, 2026
...If you are unsure—pause and ask. A quick check with IT can prevent significant issues.
5.1.40 Technology Purchasing
May 1, 2026
...ong-term challenges, including: Lack of IT support Security risks Compatibility issues Increased costs over time For this reason: Do not independently purchase technology items Do not sign up for paid software with...
5.1.35 Software Approval Process
May 1, 2026
...in doubt, pause and ask. It’s always easier to approve upfront than to resolve issues after the fact.
5.1.32 Use of Personal Devices for Work
May 1, 2026
...tending Microsoft Teams meetings Urgent or remote work situations when a church-issued device is not available Requirements for Use When using a personal device, the following expectations apply: Only approved syst...
5.1.31 Who to Contact for IT Issues
May 1, 2026
Who to Contact for IT Issues When you experience any technical issue—whether it’s email, hardware, software, access, or security-related—please follow the process below to ensure timely and effective support. 1. Contact...
5.1.30 Requesting IT Support via Email
May 1, 2026
...d resolved in a timely manner. When to Email IT Submit a request for: Technical issues (computer, printer, phone, software) Access requests (accounts, permissions, systems) Equipment needs or concerns Suspected security...
5.1.27 Personal Files on Work Computers
May 1, 2026
Personal Files on Work Computers Overview Work-issued computers are provided to support the mission and operations of Crosspoint Church. While limited personal file storage may occur, it is not recommended and should be...
5.1.24 Clicked on a Bad Link
May 1, 2026
...responding to any messages connected to the suspicious link. When reporting the issue, include: The email, text, or website where the link appeared The time you clicked it Whether you entered any information Whether anyt...
...FA prompt, deny it immediately and report it to IT Need Help? If you experience issues during setup, contact the IT Department for assistance.
5.1.6 Printing Issues
May 1, 2026
Printing Issues – Quick Troubleshooting Guide If your printer is not working, follow these steps: Turn off the printer Shut down your computer Turn the printer back on Start your computer back up If the issue is no...
5.1.4 Telephone System Support
May 1, 2026
Telephone System Support If you are experiencing issues with your church-assigned phone (hardware, connectivity, voicemail, or system access), please contact the designated support lead: Primary Contact: Cindy Theriot –...
6.1.2 Cleaning Equipment Steardship
Apr 28, 2026
...or pads Clogged filters or hoses Damaged cords or batteries Leaks or mechanical issues Equipment that is not functioning properly should be removed from service until repaired. Proper Storage Cleaning equipment must be s...
4.5.12 Refund Guidelines (Tuition, Food, Trips (missionsyouth), Bargain Box, Other Payments)
Apr 28, 2026
...Food, Trips (missions/youth), Bargain Box, Other Payments) All refunds must be issued in the same form of payment as originally received. No exceptions. Refunds will not be processed until funds have fully cleared throu...
4.5.13 Refund Policy (Tithes and Offerings)
Apr 28, 2026
...ses calendar years (i.e., a prior tax year has closed), Crosspoint is unable to issue a refund due to tax and reporting implications. Exceptions may only be made with explicit approval from the Lead Pastor and legal coun...