Busted Pipes – What to Do

Busted or frozen pipes can cause significant damage in a short amount of time, including flooding, property loss, and disruption to church operations. Immediate action and awareness are critical.

Immediate Action Steps

If you discover or suspect a busted pipe:

1. Shut off the water immediately

  • Locate and turn off the building’s main water valve to stop the flow and minimize damage. Knowing this location ahead of time is essential.

2. Notify Campus Pastor and Director of Operations

  • Contact the Campus Facilities Team/Campus Pastor and the Director of Operations right away so response and repairs can begin.

3. Protect the area

  • Move equipment, furniture, and important materials away from water
  • If safe, begin containing or absorbing water (towels, buckets, etc.) 

4. Address electrical safety

  • If water is near electrical outlets or equipment, do not touch anything. Wait for professionals to assess the situation.

If Pipes Are Frozen (But Not Yet Burst)

Act quickly to reduce the risk of a break:

  • Turn on faucets to relieve pressure in the system
  • Gently warm the affected pipe using a hair dryer, heating pad, or warm towels
  • Never use open flames to thaw pipes
  • Contact a plumber if the location of the freeze is unknown or unresolved 

After a Pipe Bursts

  • Ensure water is fully shut off
  • Document damage (photos if possible) for insurance and reporting
  • Work with Facilities/IT on cleanup and restoration
  • Monitor for additional leaks or water damage 

Water damage from broken pipes can escalate quickly and often results in costly repairs and operational disruption if not handled immediately.

Prevention Matters

While not all situations can be avoided, many pipe issues are preventable:

  • Keep building temperatures at safe levels (generally above 55°F during cold weather)
  • Allow faucets to drip during extreme cold to prevent freezing
  • Insulate exposed pipes, especially in attics, crawl spaces, and exterior walls
  • Check buildings regularly during cold weather events 

Key Takeaway

Busted pipes are time-sensitive emergencies. Quick action—especially shutting off water and notifying the right people—can significantly reduce damage, cost, and disruption.