Refund Guidelines for Tuition, Food, Trips, Bargain Box, and Other Payments All refunds must be issued in the same form of payment as originally received. No exceptions. Refunds will not be processed until funds have ful...
Cryptocurrency Policy
Aug 20, 2026
Cryptocurrency Policy Crosspoint does not accept cryptocurrency as a form of payment or donation at this time. This includes, but is not limited to: Bitcoin (BTC) Ethereum (ETH) Any other digital or blockchain-based curr...
ShelbyNext Financials Access for New Employees
Aug 20, 2026
ShelbyNext Financials Access for New Employees For new employees who need access to the Shelby Financial Systems, contact the Accountant. Shelby access will be coordinated through the Operations Team to ensure the correc...
Tithe and Offering Refund Policy
Aug 20, 2026
Tithe and Offering Refund Policy Purpose: To provide clear guidance on how Crosspoint handles requests for refunds related to tithes and offerings. Tithes and offerings are given as voluntary contributions to support the...
Financial Whistleblowing and Misuse of Funds
Aug 20, 2026
...ity, and speaking up is part of that stewardship. Questions or more information Report financial concerns to the Accountant at jusmith@crosspoint.church or the Director of Operations at ccate@crosspoint.church . If the c...
Introducing the Crosspoint Accounting Team
Aug 20, 2026
Introducing the Crosspoint Accounting Team Director of Operations – Christopher Cate – ccate@crosspoint.church Accountant – Justin Smith (CPA) – jusmith@crosspoint.church Accounts Payable (invoices and bills) – adon...
Restricted vs. Unrestricted Accounts
Aug 20, 2026
Restricted vs. Unrestricted Accounts Understanding the difference between restricted and unrestricted funds is critical for proper stewardship, compliance, and financial reporting. Every dollar given must be handled acco...
Reimbursement for Personal Funds Used for Church Purchases Reimbursement is intended for situations where personal funds are used to cover approved ministry or operational expenses on behalf of Crosspoint Church. The goa...
Tithes and Offerings: Loans and Check Cashing Are Prohibited Tithes and offerings are sacred funds given to support the mission and ministry of Crosspoint and must be handled with the highest level of integrity and stewa...
Burst Pipe Response
Aug 20, 2026
Burst Pipe Response Busted or frozen pipes can cause significant damage in a short amount of time, including flooding, property loss, and disruption to church operations. Immediate action and awareness are critical. Imme...
Directional Leadership Team (DLT) – Role and Responsibility The Directional Leadership Team provides strategic direction and leadership for the operations and ministries of Crosspoint Church. This team ensures that all a...
Crosspoint Academies Board – Role and Responsibility
Aug 20, 2026
Crosspoint Academies Board – Role and Responsibility The Crosspoint Academies Board provides oversight and governance for Crosspoint’s academies (preschools). This board ensures that each academy operates with excellence...
What Operations Team Is – and What Operations Is Not
Aug 20, 2026
What Operations Team Is – and What Operations Is Not Clear expectations help the church operate effectively. The Operations Team provides support and leadership in many areas, but it does not replace the leadership or re...
Operations Vision and Purpose
Aug 20, 2026
Operations Team Purpose The Operations Team serves the ministries of Crosspoint by stewarding the systems, resources, and environments that allow ministry to flourish. Through leadership in areas such as · &nb...
Video Footage Review and Access Guidelines
Aug 20, 2026
Video Footage Review and Access Guidelines Purpose: To ensure all requests to review ministry video footage are handled consistently, discreetly, and with integrity while protecting the safety, privacy, and dignity of ch...
Incident Reports for Injuries and Accidents
Aug 20, 2026
Click link below for digital copy. Incident, Accident, & Occurrence Report Questions or more information Contact the Director of Operations at ccate@crosspoint.church
Client Intake Guidelines
Aug 20, 2026
Client Intake Guidelines Purpose: To ensure all new clients complete required documentation, that insurance coverage is verified when applicable, and that informed consent is established prior to the first clinical sessi...
Billing, Payment, and Insurance Guidelines
Aug 20, 2026
Billing, Payment, and Insurance Guidelines This policy outlines the procedures for billing, payment collection, insurance claims processing, and client financial responsibility. The objective is to ensure consistent fina...
Fee Structure Guidelines
Aug 20, 2026
Counseling Center Fee Structure Guidelines These guidelines establish the framework for billing, payment collection, insurance claims processing, and client financial responsibility for Crosspoint Counseling Center. The ...
Risk Management Plan
Aug 20, 2026
Risk Management Plan Purpose: To protect clients, staff, and organizational operations by establishing clear procedures for responding to emergencies, behavioral health crises, and operational disruptions while maintaini...