11.0.5 Fee Structure Guideliens
May 1, 2026
Counseling Center Fee Structure Guidelines These guidelines establish the framework for billing, payment collection, insurance claims processing, and client financial responsibility for Crosspoint Counseling Center. The...
Billing, Payment, and Insurance Guidelines This policy outlines the procedures for billing, payment collection, insurance claims processing, and client financial responsibility. The objective is to ensure consistent fina...
11.0.1 Client Intake Guidelines
May 1, 2026
Client Intake Guidelines To ensure all new clients complete required documentation, insurance coverage is verified when applicable, and informed consent is established prior to the first clinical session. 1. Standard Pro...
11.0.2 Insurance Billing Guidelines
May 1, 2026
Insurance Billing Guidelines The purpose of these Insurance Billing Procedures is to establish a consistent process for submitting, monitoring, and reconciling insurance claims in order to support accurate reimbursement,...
6.1.7 Service Animals
May 1, 2026
...onal support—while meaningful— are not considered service animals under federal guidelines. These are often referred to as: Emotional support animals Therapy animals Comfort animals How This Applies to Crosspoint C...
5.1.41 Equipment Checkout
May 1, 2026
...responsible for damage or loss due to misuse, negligence, or failure to follow guidelines. Prompt reporting helps minimize disruption and allows for quick resolution. Final Reminder Shared equipment is a valuable resour...
5.1.37 Social Media Accounts
May 1, 2026
Social Media Accounts Social media is a powerful tool for ministry and communication. To ensure alignment, consistency, and proper oversight, all ministry-related accounts must follow an approved process. Approval Requir...
5.1.27 Personal Files on Work Computers
May 1, 2026
...and should be handled with clear boundaries and understanding of expectations. Guidelines Avoid storing personal files locally on your work computer whenever possible. If personal files must be stored temporarily, ensur...
5.1.22 Email Signatures
May 1, 2026
...le Crosspoint Church Phone Number Email Address Cell phone (not required) Guidelines Keep signatures clean and professional. No personal quotes, images, or excessive formatting. Support For help, contact: [Insert C...
5.1.5 Personnel Files Storage Guidelines
May 1, 2026
Personnel Files Storage Guidelines Personnel files are strictly managed and maintained by the Human Resources department at Crosspoint. Under no circumstances should campuses, ministries, academies, or individual staff m...
6.1.5 Risk Management Plan
May 1, 2026
Risk Management Guidelines to protect clients, staff, and organizational operations by establishing clear procedures for responding to emergencies, behavioral health crises, and operational disruptions while maintaining...
5.1.3 Video Footage Review and Access Guidelines
Apr 28, 2026
Video Footage Review and Access Guidelines To ensure all requests to review ministry video footage are handled consistently, discreetly, and with integrity while protecting the safety, privacy, and dignity of children, s...
5.1.1 AI Generated Guidelines
Apr 28, 2026
AI Usage Guidelines Artificial Intelligence (AI) tools can improve efficiency, creativity, and organization in ministry. These guidelines help ensure AI is used responsibly by staff and ministry leaders at Crosspoint Chu...
4.5.7 End of Year Giving Statements
Apr 28, 2026
...ends on proper entry and coding of all donations throughout the year. Key Guidelines All donations must be recorded in a timely and accurate manner to ensure correct reporting. Only contributions processed through...
4.5.8 Fundraising Guidelines
Apr 28, 2026
Fundraising Guidelines At Crosspoint Church, we intentionally limit fundraising efforts. Our ministry model is built on the faithful generosity of our congregation through tithes and offerings, which fully support the mi...
...source for ministry when handled with clarity and proper expectations. Donation Guidelines 1. Types of Donations Vehicles, Boats, and Land Must be coordinated directly with the Director of Operations prior to acceptance....
4.5.11 Qualified Charitable Distribution
Apr 28, 2026
...ports ministry while maximizing stewardship of retirement funds Important Guidelines Funds must be transferred directly from the IRA custodian to the church Distributions made to the individual first do not qualify...
4.5.12 Refund Guidelines (Tuition, Food, Trips (missionsyouth), Bargain Box, Other Payments)
Apr 28, 2026
Refund Guidelines (Tuition, Food, Trips (missions/youth), Bargain Box, Other Payments) All refunds must be issued in the same form of payment as originally received. No exceptions. Refunds will not be processed until fun...
Retail Sales & Merchandise Guidelines (T-Shirts, Books, etc.) Crosspoint may sell items such as t-shirts, books, and other materials when they support ministry efforts. These activities must remain aligned with our m...
4.5.16 Stock Donations
Apr 28, 2026
...ed securities can be a tax-efficient way for donors to support the mission. Key Guidelines Stock donations are accepted year-round. All stock donation activity must be coordinated through the Business Office. Proper docu...