Equipment Checkout
Aug 20, 2026
...ay be available for checkout (based on campus inventory): Laptops Projectors Cameras Tablets Availability may vary, so advance planning is important. Who Can Check Out Equipment Equipment may be c...
Lost Personal Device
Aug 20, 2026
...soon as possible. If you cannot reach IT right away, contact the Director of Operations. Speed matters—early action can prevent unauthorized access. 2. Secure your accounts From another device: Change your Crosspoint (M...
Requesting IT Support via Email
Aug 20, 2026
...ndled in the order of priority and urgency Critical issues impacting ministry operations will be addressed as quickly as possible You may receive follow-up questions to clarify your request Important Notes Avoid re...
Personal Files on Work Computers
Aug 20, 2026
...puters Overview Work-issued computers are provided to support the mission and operations of Crosspoint Church. While limited personal file storage may occur, it is not recommended and should be handled with clear boundar...
Confidentiality Expectations of Email
Aug 20, 2026
...nt email account may contain confidential, financial, pastoral, personnel, or operational information. This must be handled accordingly. Do not share sensitive information externally. Church data—including member informa...
Printing Issues
Aug 20, 2026
...tance. This simple reset resolves most printing issues quickly and helps keep operations moving. Questions or more information Contact IT Support at itsupport@crosspoint.church .
Event Technology Requests
Aug 20, 2026
...available. After-Hours Expectations Events that take place outside of normal operating hours require additional coordination. After-hours support is not guaranteed and depends on team availability Advance notice is crit...
Unauthorized Software Acquisition
Aug 20, 2026
...e use of unauthorized software acquisition methods—including torrenting, key generators, and related tools—across all organizational systems and devices. Why This Matters Unauthorized software use is not a gray area—it i...
Recognizing Phishing Attempts
Aug 20, 2026
...through a known, trusted method. Report the message to IT or the Director of Operations immediately. When in doubt, do nothing until it is verified—phishing depends on quick reactions. Bottom Line Phishing attacks...
Software Approval Process
Aug 20, 2026
...roceeding Oversight The IT Team, under the direction of the Director of Operations, reviews all software to ensure it meets security, operational, and financial standards. For approval or operational questions, con...
What Should Not Be Stored on Your Computer
Aug 20, 2026
...ard drive). What Should Not Be Stored Locally Ministry documents, reports, or operational files Financial information or budget documents Member or donor data Emails or attachments containing sensitive information Any do...
...removed or forgotten, files can be permanently lost. This can impact ministry operations, reporting, and historical records. Reduced Collaboration Personal storage limits visibility. Teams may end up duplicating work or...
...sure all information is stored appropriately, securely, and in alignment with operational and legal expectations. Personal Files What this is: Files for individual use that are not critical to ministry operations or orga...
AI-Generated Content Guidelines
Aug 20, 2026
AI-Generated Content Guidelines Artificial Intelligence (AI) tools can improve efficiency, creativity, and organization in ministry. These guidelines help ensure AI is used responsibly by staff and ministry leaders at Cr...
Compromised Password: What to Do
Aug 20, 2026
...act immediately. Required Action: Notify the IT Department or the Director of Operations without delay . Why This Matters: Prompt reporting allows us to: Secure affected accounts Prevent unauthorized access Minimiz...
IT Support Contacts
Aug 20, 2026
...started, screenshots if possible) 2. Escalation and Oversight The Director of Operations oversees the IT Team and ensures all systems, support, and priorities align with Crosspoint Church’s operational needs. If an issue...
Software Platforms
Aug 20, 2026
...ing software platforms are used across Crosspoint Church to support ministry, operations, finance, communications, human resources, and campus administration. Each platform has a dedicated Knowledge Base article containi...
HR Systems and Employee Resources
Aug 20, 2026
...ck/#/EmployeeLogOn Questions or more information Contact the Human Resources Generalist at lbyrd@crosspoint.church . For benefits or HR leadership questions, contact the Director of HR at javery@crosspoint.church .
Receipt Documentation Requirements
Aug 20, 2026
...usiness Purpose Requirement Every receipt must clearly align with ministry or operational activity. Documentation should include a brief description of the purpose when not obvious. Submission Expectations Receipts must...
Budgeting Process Overview
Aug 20, 2026
...uly 1 – New fiscal year begins Roles & Responsibilities Director of Operations Oversees and manages the entire annual budgeting process Provides guidance, structure, and deadlines Ensures alignment with overall...