Equipment Checkout
Aug 20, 2026
...ged, lost, or not functioning properly: Report it immediately to the IT Team or Director of Operations Do not attempt to repair the equipment yourself Users may be held responsible for damage or loss due to misuse,...
Lost Personal Device
Aug 20, 2026
...the IT Team as soon as possible. If you cannot reach IT right away, contact the Director of Operations. Speed matters—early action can prevent unauthorized access. 2. Secure your accounts From another device: Change your...
Requesting IT Support via Email
Aug 20, 2026
Requesting IT Support via Email For all technology-related needs, the preferred method of communication is through email at itsupport@crosspoint.church . This ensures your request is properly tracked, prioritized, and re...
Personal Files on Work Computers
Aug 20, 2026
Personal Files on Work Computers Overview Work-issued computers are provided to support the mission and operations of Crosspoint Church. While limited personal file storage may occur, it is not recommended and should be ...
Confidentiality Expectations of Email
Aug 20, 2026
...ed improperly or accessed by an unauthorized party, notify the IT Department or Director of Operations immediately. Accountability Failure to uphold email confidentiality standards may result in disciplinary action...
Printing Issues
Aug 20, 2026
Printing Issues If your printer is not working, follow these steps: Turn off the printer Shut down your computer Turn the printer back on Start your computer back up If the issue is not resolved, submit an IT suppo...
Recognizing Phishing Attempts
Aug 20, 2026
...ing the sender through a known, trusted method. Report the message to IT or the Director of Operations immediately. When in doubt, do nothing until it is verified—phishing depends on quick reactions. Bottom Line Ph...
Software Approval Process
Aug 20, 2026
...roval before proceeding Oversight The IT Team, under the direction of the Director of Operations, reviews all software to ensure it meets security, operational, and financial standards. For approval or operational...
Why Church Files Should Not Be Stored in Personal Cloud Drives Overview Storing files only in a personal drive (such as a personal OneDrive, Dropbox, iCloud, or Google Drive) creates risk for both the individual and Cros...
...rosspoint.church For record classification or operational guidance, contact the Director of Operations at ccate@crosspoint.church
AI-Generated Content Guidelines
Aug 20, 2026
...operational efficiency, not replace spiritual leadership or pastoral care. The Director of Operations is responsible for overseeing and maintaining these guidelines. Any violations or misuse will be addressed through th...
Compromised Password: What to Do
Aug 20, 2026
...sed, you must act immediately. Required Action: Notify the IT Department or the Director of Operations without delay . Why This Matters: Prompt reporting allows us to: Secure affected accounts Prevent unauthorized...
Crosspoint Phone Directory
Aug 20, 2026
Crosspoint Phone Directory It has come to our attention that some phones may not currently have access to the Remote Phone Book. Please take a moment to check your device and report if this feature is missing so we can a...
IT Support Contacts
Aug 20, 2026
...ning, when it started, screenshots if possible) 2. Escalation and Oversight The Director of Operations oversees the IT Team and ensures all systems, support, and priorities align with Crosspoint Church’s operational need...
Software Platforms
Aug 20, 2026
Software Platforms The following software platforms are used across Crosspoint Church to support ministry, operations, finance, communications, human resources, and campus administration. Each platform has a dedicated Kn...
HR Systems and Employee Resources
Aug 20, 2026
HR Systems and Employee Resources Benefits (Ease): https://crosspoint.ease.com (use your personal email) Time Off Requests: https://crosspoint.church/forms/leaverequest/ Time Clock: https://timeclock.crosspoint.church/ap...
Budgeting Process Overview
Aug 20, 2026
...d submission July 1 – New fiscal year begins Roles & Responsibilities Director of Operations Oversees and manages the entire annual budgeting process Provides guidance, structure, and deadlines Ensures alignmen...
2026-2027 Budget Planning Schedule
Aug 20, 2026
2026-2027 Budget Planning Schedule Questions or more information Contact the Director of Operations at ccate@crosspoint.church For accounting worksheet or journal-entry questions, contact the Accountant at jusmith@crossp...
...es of Donations Vehicles, Boats, and Land Must be coordinated directly with the Director of Operations prior to acceptance. Furniture and Other Items Items should be in good, usable condition and reflect a standard of ex...
ShelbyNext Financials Access for New Employees
Aug 20, 2026
ShelbyNext Financials Access for New Employees For new employees who need access to the Shelby Financial Systems, contact the Accountant. Shelby access will be coordinated through the Operations Team to ensure the correc...