Lost Personal Device
Aug 20, 2026
.... Report it immediately Notify the IT Team as soon as possible. If you cannot reach IT right away, contact the Director of Operations. Speed matters—early action can prevent unauthorized access. 2. Secure your accounts F...
Requesting IT Support via Email
Aug 20, 2026
...ceive follow-up questions to clarify your request Important Notes Avoid reaching out through personal texts or direct messages for IT support unless it is a true emergency Always report suspicious emails or securit...
Personal Files on Work Computers
Aug 20, 2026
...t responsible for retaining or recovering personal data. Recommended Approach Use a personal cloud storage solution (e.g., personal OneDrive, Dropbox, etc.) for any non-work-related files. Personal storage platform...
Confidentiality Expectations of Email
Aug 20, 2026
...ctly confidential. When in doubt, do not send it via email. Use caution with attachments and links. Ensure documents containing confidential information are shared securely and only with the appropriate recipients. Maint...
Unauthorized Software Acquisition
Aug 20, 2026
...e / “Softlifting” Definition: Using one licensed copy across multiple users or machines without authorization. Examples: Installing one license on multiple computers Sharing login credentials for licensed software ...
Recognizing Phishing Attempts
Aug 20, 2026
...look familiar, but the email domain is slightly altered. Suspicious links or attachments – Links may redirect to fake login pages or harmful sites. Requests for sensitive information – No legitimate organization will ask...
What Should Not Be Stored on Your Computer
Aug 20, 2026
...les Financial information or budget documents Member or donor data Emails or attachments containing sensitive information Any document that is needed for team access or future reference Why This Matters Storing fil...
...documents Volunteer schedules and rosters Ministry reports and communications Teaching materials Storage Location: Ministry-designated SharePoint sites Key Expectations: Must be accessible to the appropriate...
AI-Generated Content Guidelines
Aug 20, 2026
...must obtain approval from the Director of Operations before using those tools. Each ministry is responsible for covering the cost of any approved AI tool subscriptions or accounts they choose to use. Approved Creative AI...
Compromised Password: What to Do
Aug 20, 2026
Compromised Password: What to Do If you suspect that any of your passwords have been compromised, you must act immediately. Required Action: Notify the IT Department or the Director of Operations without delay . Wh...
Crosspoint Phone Directory
Aug 20, 2026
...on on your phone, or if you have any difficulty accessing or using it, please reach out so we can assist and ensure you’re fully equipped. Questions or more information Contact IT Support at itsupport@crosspoint.church .
IT Support Contacts
Aug 20, 2026
...puses. If you’re ever unsure whether something is “an IT issue,” go ahead and reach out—it's always better to ask early than to let a small issue grow into a larger one. Questions or more information Contact IT Support a...
Shared File Cleanup and Storage Maintenance
Aug 20, 2026
...ated, or unnecessary files on a regular basis Annual Cleanup Expectation Each January, during the slower ministry season, staff should: Review all stored files and folders Delete or archive content that is no longe...
Software Platforms
Aug 20, 2026
...erations, finance, communications, human resources, and campus administration. Each platform has a dedicated Knowledge Base article containing its purpose, primary contacts, access information, training resources, and us...
Square Payment Terminal
Aug 20, 2026
Square Payment Terminal Purpose: Credit card payment processing. Each campus should have a handheld Square device. Questions or more information Contact the Database Coordinator at jcarrieri@crosspoint.church .
Mileage Reimbursement
Aug 20, 2026
...tted monthly using the approved Excel form. Requirements: Submit by the 5th of each month for the previous month Include: Date of travel Starting location and destination Purpose of the trip Total miles driven Subm...
Budgeting Process Overview
Aug 20, 2026
...h ELT oversight. Proper planning and timely approvals ensure the church enters each fiscal year positioned for strong financial and ministry impact. Questions or more information Contact the Accountant at jusmith@crosspo...
2026-2027 Budget Planning Schedule
Aug 20, 2026
2026-2027 Budget Planning Schedule Questions or more information Contact the Director of Operations at ccate@crosspoint.church For accounting worksheet or journal-entry questions, contact the Accountant at jusmith@crossp...
...ncluding potential misuse or misappropriation of funds. Special Considerations Each ministry must clearly communicate its refund policy in writing prior to collecting funds. Due to the administrative complexity and finan...
Cryptocurrency Policy
Aug 20, 2026
...p; All payments and donations must be made using approved methods (cash, check, ACH, or credit/debit card). Questions or more information Contact the Accountant at jusmith@crosspoint.church