Equipment Checkout
Aug 20, 2026
Equipment Checkout From time to time, you may need to use shared technology equipment for ministry or events. This article outlines how to properly check out, use, and return equipment so it remains available and in good...
Lost Personal Device
Aug 20, 2026
Lost Personal Device If a personal device (phone, tablet, or laptop) that has access to Crosspoint systems is lost or stolen, immediate action is required to protect church data and your personal information. 1. Report i...
Requesting IT Support via Email
Aug 20, 2026
Requesting IT Support via Email For all technology-related needs, the preferred method of communication is through email at itsupport@crosspoint.church . This ensures your request is properly tracked, prioritized, and re...
Personal Files on Work Computers
Aug 20, 2026
Personal Files on Work Computers Overview Work-issued computers are provided to support the mission and operations of Crosspoint Church. While limited personal file storage may occur, it is not recommended and should be ...
Confidentiality Expectations of Email
Aug 20, 2026
Confidentiality Expectations of Email Email is an official communication tool of Crosspoint Church and must be treated with the same level of confidentiality and care as any internal document, conversation, or record. Ev...
Printing Issues
Aug 20, 2026
Printing Issues If your printer is not working, follow these steps: Turn off the printer Shut down your computer Turn the printer back on Start your computer back up If the issue is not resolved, submit an IT suppo...
Event Technology Requests
Aug 20, 2026
Event Technology Requests To ensure every event is supported with excellence and consistency, all technology-related requests must be coordinated through the appropriate team and submitted with sufficient lead time. Wher...
Recognizing Phishing Attempts
Aug 20, 2026
Recognizing Phishing Attempts Phishing is a fraudulent attempt to gain access to sensitive information—such as passwords, financial data, or internal systems—by pretending to be a trusted source. These attacks most commo...
Technology Purchasing
Aug 20, 2026
Technology Purchasing Technology purchases at Crosspoint are handled with intentionality to ensure alignment, stewardship, and long-term support. This process protects both your ministry and the organization as a whole. ...
Software Approval Process
Aug 20, 2026
Software Approval Process Purpose: To protect Crosspoint’s data, systems, and financial stewardship, all software must be reviewed and approved before use, especially before any purchase is made. Do Not Sign Up for Rando...
Why Church Files Should Not Be Stored in Personal Cloud Drives Overview Storing files only in a personal drive (such as a personal OneDrive, Dropbox, iCloud, or Google Drive) creates risk for both the individual and Cros...
Personal Files vs. Ministry Files vs. Organizational Records Purpose: To clearly define file types across Crosspoint Church and ensure all information is stored appropriately, securely, and in alignment with operational ...
AI-Generated Content Guidelines
Aug 20, 2026
AI-Generated Content Guidelines Artificial Intelligence (AI) tools can improve efficiency, creativity, and organization in ministry. These guidelines help ensure AI is used responsibly by staff and ministry leaders at Cr...
Compromised Password: What to Do
Aug 20, 2026
Compromised Password: What to Do If you suspect that any of your passwords have been compromised, you must act immediately. Required Action: Notify the IT Department or the Director of Operations without delay . Wh...
IT Support Contacts
Aug 20, 2026
IT Support Contacts When you experience any technical issue—whether it’s email, hardware, software, access, or security-related—please follow the process below to ensure timely and effective support. 1. Contact the IT Te...
Crosspoint Mobile App
Aug 20, 2026
Crosspoint Mobile App Managed through Subsplash. Contacts: Marion Taylor Campus Administrators Mobile Apps Apple: https://itunes.apple.com//app/id1455874773?mt=8&uo=4 Android: https://play.google.com/store/apps/detai...
Software Platforms
Aug 20, 2026
Software Platforms The following software platforms are used across Crosspoint Church to support ministry, operations, finance, communications, human resources, and campus administration. Each platform has a dedicated Kn...
eSPACE Facilities Management Software
Aug 20, 2026
eSPACE Facilities Management Software Website: https://app.espace.cool/Account/Login Purpose: Event scheduling, room reservations, and resource management. Contacts: Primary Contact: Cindy Theriot Questions or more infor...
ShelbyNext Membership
Aug 20, 2026
ShelbyNext Membership (Church Management System – ChMS) Website: https://mycrosspoint.shelbynextchms.com Purpose: Primary church database for members, attendance, groups, serving, giving, email, and text communication. C...
Square Payment Terminal
Aug 20, 2026
Square Payment Terminal Purpose: Credit card payment processing. Each campus should have a handheld Square device. Questions or more information Contact the Database Coordinator at jcarrieri@crosspoint.church .