3.1 AED Supplies and Maintenance
Jun 1, 2026
...tors, safety teams, and any staff members responsible for facility safety. This process will also be reflected in the Crosspoint Operations Playbook. If you have questions regarding AED equipment or supplies, please cont...
6.1.10 Understanding Certificates of Insurance (COIs) for Church Vendors and Contractors
May 11, 2026
...o: Accesses church systems Handles church or member data Manages digital assets Processes sensitive information Workers’ Compensation Usually required only if the freelancer has employees. Sole proprietors without employ...
11.0.5 Fee Structure Guideliens
May 1, 2026
...lines establish the framework for billing, payment collection, insurance claims processing, and client financial responsibility for Crosspoint Counseling Center. The objective is to ensure consistent financial practices,...
...olicy outlines the procedures for billing, payment collection, insurance claims processing, and client financial responsibility. The objective is to ensure consistent financial practices, transparency with clients, and c...
...l sensitivity. The Holy Spirit is welcomed as an active presence in the healing process. Breakthroughs occur through the integration of therapeutic skill and faith. Services are accessible to all who need help, regardles...
11.0.1 Client Intake Guidelines
May 1, 2026
...ion regarding: Counseling services Session rates Available locations Scheduling process Schedule the initial appointment when appropriate. 2. Insurance Eligibility and Coverage Verification If the client plans to use ins...
11.0.2 Insurance Billing Guidelines
May 1, 2026
...The purpose of these Insurance Billing Procedures is to establish a consistent process for submitting, monitoring, and reconciling insurance claims in order to support accurate reimbursement, maintain compliance with pa...
...ne giving platform (official church system) Credit/debit cards through approved processors Checks Cash (handled according to cash handling procedures) Why This Guideline Exists: Ensures proper financial controls an...
...Send details to Director of Operations Timing Submit at least 1 week in advance Processing takes 2–3 business days Examples Ministries would need COI: Small group hosting an official pool party at a private residen...
...ion outside of staff Do not give out phone numbers, emails, or addresses Proper process Take the request → Contact the individual → Let them decide Final Note This system is a ministry tool. How it is used reflects how w...
5.1.43 Technology
May 1, 2026
...oval Access to systems, files, or platforms must go through the proper approval process. Never add users or share permissions outside of established protocols. 6. Do Not Ignore Suspicious Emails or Activity If something...
5.1.41 Equipment Checkout
May 1, 2026
...s required before taking any equipment offsite or using it for events. Checkout Process Before taking equipment: Confirm availability with the appropriate team (IT or campus leadership) Provide details on how and when th...
5.1.40 Technology Purchasing
May 1, 2026
...th intentionality to ensure alignment, stewardship, and long-term support. This process protects both your ministry and the organization as a whole. Where All Requests Begin All technology purchase requests start with yo...
5.1.38 Website Update Requests
May 1, 2026
...mely and accurate updates to Crosspoint’s website, all requests must follow the process below. Submission Process All website update requests should be sent to mtaylor@crosspoint.church. Required Information Before submi...
5.1.37 Social Media Accounts
May 1, 2026
...cy, and proper oversight, all ministry-related accounts must follow an approved process. Approval Required Before Creation Do not create any social media account for a ministry without prior approval from: Your Campus Pa...
5.1.36 Software Purchase
May 1, 2026
...e payment, store data, or connect to Crosspoint systems—without completing this process. If unsure where to start, reach out to the IT Team or the Director of Operations for guidance.
5.1.35 Software Approval Process
May 1, 2026
Software Approval Process – What You Need to Know To protect Crosspoint’s data, systems, and financial stewardship, all software must be reviewed and approved before use—especially before any purchase is made. Do Not Sig...
5.1.31 Who to Contact for IT Issues
May 1, 2026
...r it’s email, hardware, software, access, or security-related—please follow the process below to ensure timely and effective support. 1. Contact the IT Team First All IT-related requests and issues should be directed to...
...in using your Microsoft 365 (work) account credentials Step 3: Start the Setup Process Select “Next” when prompted to begin MFA setup Choose “Mobile app” as your verification method Select “Receive notifications for ver...
5.1.16 Shared Device
May 1, 2026
...review (every three months) of SharePoint files and shared storage. During this process, outdated or unused files may be flagged or removed. Staff Responsibility All staff are responsible for maintaining their files with...