Lost Personal Device
Aug 20, 2026
Lost Personal Device If a personal device (phone, tablet, or laptop) that has access to Crosspoint systems is lost or stolen, immediate action is required to protect church data and your personal information. 1. Report i...
Requesting IT Support via Email
Aug 20, 2026
Requesting IT Support via Email For all technology-related needs, the preferred method of communication is through email at itsupport@crosspoint.church . This ensures your request is properly tracked, prioritized, and re...
Unauthorized Software Acquisition
Aug 20, 2026
Unauthorized Software Acquisition (Piracy) & Prohibited Tools To define, identify, and prohibit the use of unauthorized software acquisition methods—including torrenting, key generators, and related tools—across all ...
Recognizing Phishing Attempts
Aug 20, 2026
Recognizing Phishing Attempts Phishing is a fraudulent attempt to gain access to sensitive information—such as passwords, financial data, or internal systems—by pretending to be a trusted source. These attacks most commo...
Technology: What Not to Do
Aug 20, 2026
Technology: What Not to Do Purpose: Protect Crosspoint systems, data, and people by clearly outlining actions that are not acceptable. 1. Do Not Share Passwords Passwords are personal credentials and must never be shared...
Clicked a Suspicious Link: What to Do
Aug 20, 2026
Clicked a Suspicious Link: What to Do If you believe you clicked on a suspicious or unsafe link, immediately notify the IT Department. Quick reporting helps protect your account, your device, and Crosspoint’s systems. If...
Microsoft 365 Multi-Factor Authentication (MFA) Setup Guide To protect your account and sensitive organizational data, all staff are required to enable Multi-Factor Authentication (MFA). Follow the steps below to set up ...
IT Support Contacts
Aug 20, 2026
IT Support Contacts When you experience any technical issue—whether it’s email, hardware, software, access, or security-related—please follow the process below to ensure timely and effective support. 1. Contact the IT Te...
eSPACE Facilities Management Software
Aug 20, 2026
eSPACE Facilities Management Software Website: https://app.espace.cool/Account/Login Purpose: Event scheduling, room reservations, and resource management. Contacts: Primary Contact: Cindy Theriot Questions or more infor...
ShelbyNext Financials Access for New Employees
Aug 20, 2026
ShelbyNext Financials Access for New Employees For new employees who need access to the Shelby Financial Systems, contact the Accountant. Shelby access will be coordinated through the Operations Team to ensure the correc...
ShelbyNext Financials
Aug 20, 2026
ShelbyNext Financials (Accounting) Website: https://mycrosspoint.myshelby.org/ Questions or more information For access, training, password resets, or accounting support, contact the Accountant at jusmith@crosspoint.chur...
Planning Center
Aug 20, 2026
Planning Center Website: https://login.planningcenteronline.com/login/new Purpose: Volunteer scheduling and worship planning. Questions or more information Contact IT Support at itsupport@crosspoint.church .
Church Metrics
Aug 20, 2026
Church Metrics Website: https://churchmetrics.com/ Purpose: Attendance and worship headcount reporting. Questions or more information Contact Jeramie Carrieri at jcarrieri@crosspoint.church or Marion Taylor at mtaylor@cr...
Leadr
Aug 20, 2026
Leadr Website: https://app.leadr.com/ Purpose: Staff meeting agendas, one-on-ones, feedback, and leadership development. Questions or more information Contact Marion Taylor at mtaylor@crosspoint.church
Multi-Factor Authentication (MFA)
Aug 20, 2026
...n available) Do not attempt to bypass or disable MFA for convenience Report any suspicious login attempts or unauthorized access immediately Accountability Failure to enable or maintain MFA on required systems plac...
Password Management
Aug 8, 2026
Password Management All employees of Crosspoint Church are required to maintain secure password practices across all systems. A password management tool should be used to securely store credentials. While no standard pla...
Cybersecurity Incident Reporting
Aug 8, 2026
...immediately. What Should Be Reported Report any of the following without delay: Suspicious login activity Unexpected login alerts, unfamiliar locations, or password reset emails you did not request Malware or security wa...