Requesting IT Support via Email
Aug 20, 2026
Requesting IT Support via Email For all technology-related needs, the preferred method of communication is through email at itsupport@crosspoint.church . This ensures your request is properly tracked, prioritized, and re...
Printing Issues
Aug 20, 2026
Printing Issues If your printer is not working, follow these steps: Turn off the printer Shut down your computer Turn the printer back on Start your computer back up If the issue is not resolved, submit an IT suppo...
Unauthorized Software Acquisition
Aug 20, 2026
Unauthorized Software Acquisition (Piracy) & Prohibited Tools To define, identify, and prohibit the use of unauthorized software acquisition methods—including torrenting, key generators, and related tools—across all ...
Technology Purchasing
Aug 20, 2026
Technology Purchasing Technology purchases at Crosspoint are handled with intentionality to ensure alignment, stewardship, and long-term support. This process protects both your ministry and the organization as a whole. ...
Personal Files vs. Ministry Files vs. Organizational Records Purpose: To clearly define file types across Crosspoint Church and ensure all information is stored appropriately, securely, and in alignment with operational ...
Compromised Password: What to Do
Aug 20, 2026
Compromised Password: What to Do If you suspect that any of your passwords have been compromised, you must act immediately. Required Action: Notify the IT Department or the Director of Operations without delay . Wh...
eSPACE Facilities Management Software
Aug 20, 2026
eSPACE Facilities Management Software Website: https://app.espace.cool/Account/Login Purpose: Event scheduling, room reservations, and resource management. Contacts: Primary Contact: Cindy Theriot Questions or more infor...
ShelbyNext Membership
Aug 20, 2026
ShelbyNext Membership (Church Management System – ChMS) Website: https://mycrosspoint.shelbynextchms.com Purpose: Primary church database for members, attendance, groups, serving, giving, email, and text communication. C...
Copiers and Printers
Aug 20, 2026
Copiers and Personal Printers All copier and personal printer services for Crosspoint Church must go through the approved company used by Crosspoint. Copier Contracts and Agreements All copier contracts, leases, renewals...
Mission, Vision, Services Purpose: This document defines the mission, vision, faith foundation, and scope of services of Crosspoint Counseling Center to ensure clarity, alignment, and consistency in operations, communica...
Risk Management Plan
Aug 20, 2026
Risk Management Plan Purpose: To protect clients, staff, and organizational operations by establishing clear procedures for responding to emergencies, behavioral health crises, and operational disruptions while maintaini...
ShelbyNext Financials
Aug 20, 2026
ShelbyNext Financials (Accounting) Website: https://mycrosspoint.myshelby.org/ Questions or more information For access, training, password resets, or accounting support, contact the Accountant at jusmith@crosspoint.chur...
Microsoft 365
Aug 20, 2026
Microsoft 365 Portal: https://portal.office.com Purpose: Outlook, Teams, Word, Excel, PowerPoint, SharePoint, and OneDrive. Email Format: firstname.lastname@crosspoint.church Questions or more information Contact IT Supp...
Planning Center
Aug 20, 2026
Planning Center Website: https://login.planningcenteronline.com/login/new Purpose: Volunteer scheduling and worship planning. Questions or more information Contact IT Support at itsupport@crosspoint.church .
Church Metrics
Aug 20, 2026
Church Metrics Website: https://churchmetrics.com/ Purpose: Attendance and worship headcount reporting. Questions or more information Contact Jeramie Carrieri at jcarrieri@crosspoint.church or Marion Taylor at mtaylor@cr...
Leadr
Aug 20, 2026
Leadr Website: https://app.leadr.com/ Purpose: Staff meeting agendas, one-on-ones, feedback, and leadership development. Questions or more information Contact Marion Taylor at mtaylor@crosspoint.church
Weekday Cash and Check Handling
Aug 20, 2026
Weekday Cash and Check Handling Cash and check donations or payments received during the week must be handled securely, consistently, and with clear accountability across all campuses. Storage Requirements Each campus mu...
Password Management
Aug 8, 2026
Password Management All employees of Crosspoint Church are required to maintain secure password practices across all systems. A password management tool should be used to securely store credentials. While no standard pla...
Confidential Printing
Aug 8, 2026
Confidential Printing When printing confidential or sensitive materials, use heightened care—especially when using shared or public printers. Immediate Retrieval Required: Always go directly to the printer and pick up yo...
Financial Reporting Expectations
Aug 8, 2026
Financial Reporting Expectations To ensure financial transparency, accountability, and informed decision-making across Crosspoint Church, monthly financial reporting provides leadership with a clear and accurate view of ...